Rangeford Care - Wadswick Green

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us staff were friendly, supportive and helped them feel comfortable during visits. Staff treated people with kindness and respect and supported them in ways that protected their dignity. One person said, “Staff are caring, theyare like friends.” Another person told us, “They (staff) do what they need to do, and arereally nice.”

People described staff responding to them in a considerate way and taking time to check how they were. Observations and feedback showed staff built positive relationships with people and helped them feel reassured during support.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans demonstrated care was delivered in a way that reflected people’s routines and preferences.

People told us staff understood what was important to them and adapted support to reflect this. For example, a person told us how they were supported to practice their chosen faith. Records showed staff considered people’s preferences and history when planning and delivering care.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People said they had choice and control over their care, including what support they received and when. Staff checked what people needed during visits and offered additional help when required. A person commented, “Everything isgood,staffaskme what I would like support with and they are kind.”

Care plans highlighted ways to maintain people’s independence and supported them to make decisions about how their care was delivered. People told us staff respected their choices and encouraged them to do as much as they could for themselves.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People described staff responding to their needs in the moment, including checking what support was needed and offering additional help if required. Staff supported people to feel reassured and comfortable during visits.

Staff described adjusting the support they provided when people felt unwell or requested extra help. This meant people’s immediate needs were recognised and responded to promptly. A person told us how their visit schedule was adapted to ensure they were able to attend social groups.

The provider did not always promote the wellbeing of their staff. They did not always support or enable staff to deliver person-centred care.

The service was focusing on improving staff morale and stability following recent changes in leadership. Leaders recognised this was important to ensure people continued to experience caring and consistent support.
Work was under way to strengthen staff engagement and rebuild consistency following a period where, staff told us, they had experienced support from management that was not always supportive and effective. Staff described more regular communication, supervision and clearer expectations. The new manager’s approach was intended to strengthen consistency of practice, such as clearer expectations and more structured supervision and team meetings. Staff told us they felt more supported since the new manager was appointed, but these improvements were still being embedded.