• Dentist
  • Dentist

Sheerness Dental Centre

50 High Street, Sheerness, ME12 1NL (01795) 660553

Provided and run by:
Sheerness Dental Centre

All Inspections

17 January 2023

During an inspection looking at part of the service

We carried out this announced focused inspection on 17 January 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, the following three questions were asked

  • Is it safe?
  • Is it effective?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Sheerness Dental Centre is in Sheerness and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 2 dentists, 3 dental nurses, a dental therapist, a practice manager and a receptionist. The practice has 2 treatment rooms.

During the inspection we spoke with both dentists, 2 dental nurses and the practice manager, who is also a registered dental nurse. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Thursday 9.30am to 5pm

Friday 9.30am to 4pm

Alternate Saturdays 9.30am to 4pm

18 July 2013

During a routine inspection

The Sheerness Dental Centre partnership, comprised of dental surgeons Dr Sanjay Chadha and Dr Mayuri Chadha. On the day of the visit we saw that the principal dentist, one dental nurse and the receptionist were working in the practice.

People were positive about the treatment received at Sheerness Dental practice. People's comments included 'I think the surgery is very nice, always clean and X is a lovely dentist. I could not wish for better', 'Everyone is very nice to me. I have got my smile back', 'Thank you for your patience and treatment' and 'I have always been made to feel comfortable whilst visiting the surgery. The staff and the dentist are always polite and understanding. This I feel is an excellent dental centre'.

People were given all the information they needed to make an informed decision about their treatment, and were asked to sign their consent to such treatment.

Staff at the practice, were given regular training and were given a professional appraisal of their work every year.

People were cared for in a clean, hygienic environment.

A complaints/comments system was in place that encouraged patient feedback as this was considered important for improving the service.