• Dentist
  • Dentist

Bupa Dental Care Hove

82 New Church Road, Hove, East Sussex, BN3 4FN (01273) 779434

Provided and run by:
Oasis Dental Care (Southern) Limited

All Inspections

4 February 2013

During a routine inspection

During our inspection we spoke with four patients. We spoke with four staff; these were the practice manager, the deputy manager, a dental nurse and a receptionist.

We also took information from other sources to help us understand the views of people who used the service, which included a patient satisfaction survey and staff meeting minutes.

The patients we spoke with told us they thought they received good dental treatment. One patient told us 'I am happy here. I do a 40 minute journey to come here. No complaints.' Another patient we spoke with told us 'I like my dentist. I recommend my dentist to other people. He's lovely.'

The practice was following appropriate guidance in relation to infection control and the staff were well trained and supported. A member of staff we spoke with told us 'The amount of time I have worked here shows that I still enjoy it. We all work as a team and the practice manager is brilliant and very approachable.'

The practice manager had systems in place to assess and monitor the service and to effectively deal with complaints.