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Inspection report

Date of Inspection: 4 February 2013
Date of Publication: 21 March 2013
Inspection Report published 21 March 2013 PDF

Overview

Inspection carried out on 4 February 2013

During a routine inspection

During our inspection we spoke with four patients. We spoke with four staff; these were the practice manager, the deputy manager, a dental nurse and a receptionist.

We also took information from other sources to help us understand the views of people who used the service, which included a patient satisfaction survey and staff meeting minutes.

The patients we spoke with told us they thought they received good dental treatment. One patient told us �I am happy here. I do a 40 minute journey to come here. No complaints.� Another patient we spoke with told us �I like my dentist. I recommend my dentist to other people. He�s lovely.�

The practice was following appropriate guidance in relation to infection control and the staff were well trained and supported. A member of staff we spoke with told us �The amount of time I have worked here shows that I still enjoy it. We all work as a team and the practice manager is brilliant and very approachable.�

The practice manager had systems in place to assess and monitor the service and to effectively deal with complaints.