15 January 2014
During a routine inspection
All of the four people we spoke with were complimentary about the service they had received. One person told us "I have been to coming here for many years and I am satisfied with the service. They are very nice ''. Another person told us "staff are supportive and the dentist is lovely, they have always explained everything to me. I will recommend them any time to my friends'.
Treatment options were explained to people and they had time to consider their options. This meant a full discussion took place and people were given the information they needed. This enabled people to be able to make an informed decision about their treatment.
The provider had effective infection control procedures. This meant the risk of infection for people who used the service was minimised.
Staff received a range of training and support. This meant they had up to date knowledge and skills to treat people safely when they attended the practice.
There were systems in place to monitor how the practice was run to ensure people received a quality service. This meant people who used the service were asked their views about the service. The provider could then use the information to improve.