The Care Quality Commission
  • Dentist
  • Dentist

Archived: Lismore House Dental Care

Lismore Street, Carlisle, Cumbria, CA1 2AH (01228) 528022

Provided and run by:
Dr. Robert Foxton

Important: The provider of this service changed. See new profile

All Inspections

11 September 2013

During a routine inspection

During the inspection we were able to speak with some patients. They told us they were very pleased with the service they received. They confirmed the staff were polite and took time to explain the different treatments. They told us the surgery had a warm and friendly atmosphere and that they had every confidence in the staff. 'I have always been happy with my treatment and the staff are lovely'. "I have never had a problem getting an appointment in a hurry when this has been necessary'.

We saw plenty of information in the reception area and patients had the information they needed about the dental surgery and the treatments available.

We looked at dental treatment plans and these showed people had been asked to give their consent to the treatment. The plans also showed the treatment options people had been offered. People understood the choices available to them and that they were involved in making decisions about their treatment.

We found effective checks of equipment and monitoring arrangements for infection control. This meant patients received care and treatment in a clean, hygienic and safe environment.

Staff received training and appraisals to ensure they had the skills and knowledge to work safely and to promote their professional development. Staff were not appointed to work at this practice until all the necessary legal checks had been completed.

We found there were systems in place for gathering, recording and evaluating information about the service that ensured people received safe, effective care, support and treatment.