During our inspection visit we spoke a dentist, the practice manager, and a dental nurse. We with spoke with three patients who used the service on the day of our inspection. We looked at some of the facilities and the environment. We reviewed records relating to the management of the service, the employment of staff, and some of the overall quality assurance systems in place. The provider also submitted information supporting compliance during the 48 hours following the inspection visit.
We saw written compliments sent into the practice from patients and heard from patients how they were very happy with the treatment they were provided with. We were told by patients they were 'Very happy, they always explain the treatment they want to do.' Another comment was, 'They do not do anything I am not happy with.'
We found that patients received a safe and effective service. Staff were caring and responsive to patients' needs. Patients were provided with treatment at a well-managed and well led service.