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Christies Care Ltd Outstanding

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 28 December 2019

About the service

Christies Care Ltd is a domiciliary care service providing personal live in care to 190 people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service:

The staff were outstandingly responsive to the needs of people at the service, by providing a wide range of person-centred support and activities in line with the individuals wishes. Support provided met people's needs so people could live as full a life as possible. There were strong community links and people accessed their community regularly supported by the staff.

The service continued to be outstandingly well-led. People told us they had trust in the managers and staff who frequently consulted with them and supported them to live their lives as they chose.

Continuous learning was embedded in the culture of the service and staff were caring and committed to providing individual person-centred care to each person. The cohesive management team continued to demonstrate outstanding, strong values with a desire to learn about and implement best practice throughout the service. The management team used effective systems to continually monitor the quality and safety of the service and take any necessary action as required. The senior staff continued to have a shared vision to care and support people to live as full a life as possible.

Since our last inspection the service had further developed the quality assurance department to carry out and implement the findings of audits and investigations. The statement of purpose shared a vision of providing person centred care. Management and staff worked together to share ideas for continual improvements in the service.

The service continued to provide highly effective support to people. Staff received an 11 day face to face taught induction in order that they understood the diagnosis and needs of the people they were to support in their own homes. Staff worked for arranged periods of a week and sometimes up to a month with the person in order to build up meaningful relationships and rapports.

People continued to receive outstanding support which was reviewed with each person to ensure they were assisted by staff to meet their needs. The care plans provided risk assessments and clear guidance on how people were to be supported. Peoples preferences were recorded in order that the staff knew how to support them. People were at the centre of their care and found that their care and support was planned with them and not for them. The care co-ordinators worked to get to know the skills, choices and interests of both the people using the service and staff. This enabled the care co-ordinators to match people together with common interests and hence increasing the likelihood they would be able to appreciate and enjoy each other’s company.

Without exception people praised the quality of the service they received from the Christie’s staff. People told us they felt safe and were supported by skilled staff who went above and beyond to ensure their needs had been met as they preferred. People praised the way staff actively looked for anything additional they could do to support them.

People using the service and their relatives were encouraged to engage in discussions about their care and support with the staff. The staff continued to proactively help people to make choices and decisions about their care and lifestyle and remain as independent as possible. Privacy and dignity was respected by staff with whom positive relationships had been formed and who promoted individuality.

The service continued to carry out assessments with people to determine that the staff could meet their individual needs. End of life care was provided as necessary from staff trained in this area and the

Inspection areas

Safe

Good

Updated 28 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Outstanding

Updated 28 December 2019

The service was exceptionally effective.

Details are in our effective findings below.

Caring

Good

Updated 28 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 28 December 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 28 December 2019

The service was exceptionally well-led.

Details are in our well-Led findings below.