Mansfield Community Hospital

Updated 9 July 2026

We carried out this announced on-site inspection on 15 September 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Mansfield Community Hospital, dental department is part of Community Dental Service CIC, a dental group provider. The practice is in Mansfield, Nottinghamshire and provides Special Care NHS dental treatment for adults and children.
The service was located on the ground floor of the community hospital. There was step-free access and car parking spaces available, including dedicated parking for disabled people.
The Special Care service is a ‘referral only’ service for patients that are resident, homeless and for socially excluded patients within the North Nottinghamshire area. The service treats patients referred with learning disabilities, severe mental health concerns, physically and/or are medically compromised, complex social issues, looked after children and patients with severe dental phobia.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 15 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses, 1 dental therapist, 1 receptionist, the regional associate operations director and the operations manager. We spoke remotely to 2 members of the People Team after the inspection who oversee staff recruitment and training processes.
 

Updated 9 July 2026

On the day of our inspection, we received feedback from patients. Patient feedback provided a positive view of the dental team and care provided by the service.
Feedback was consistently positive about the caring, patient-centred approach of the dental team. Patients and carers described staff as friendly, welcoming, and respectful. Particular praise was given to the dentist's ability to communicate effectively with patients who had additional needs, taking time to explain treatment clearly, answer questions, and help patients remain calm. Patients and carers valued that appointments were not rushed, with clinicians providing sufficient time, patience, and support to ensure patients felt comfortable and well cared for. Families of vulnerable patients, including those living with dementia, highlighted the compassionate and respectful treatment they received.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients said when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.