Bluebird care (Barnsley and Glossop)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been ratedgood. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always made sure people’s care and treatment was effective by thoroughly assessing and reviewing their health, care, wellbeing, and communication needs with them.

People’s current care needs were reflected in their care plan. Care records showed appropriate health care professionals had been contacted when required and then involved. People’s needs were regularly reviewed.

Care plans contained peoples detailed histories and covered a holistic approach to assessment.

People were involved in the initial assessment of their needs and relatives confirmed the service communicated appropriately when needs changed or additional support was required. One person and their relative told us the company was meeting all care needs and going the extra mile by their flexible approach to providing bespoke care and support when needs changed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans reflected people’s current needs and were regularly reviewed. People told us they were involved in their care planning. Care plans we saw showed evidence people were involved, and they included their choices and decisions. Where people lacked capacity decisions were made in their best interests. Staff also have accessed immersive Virtual Reality (VR) Dementia Training. This innovative programme allows carers to experience the world from the perspective of someone living with dementia, helping to build empathy, understanding and person-centred approaches.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between differentservices.Themanager and staff worked well with health and social care professionals. There were various professional involved with the service such as occupational therapists.

Staff told us they worked closely with each other and the registered manager. They shared information about people’s care and staff told us they reported any concerns to the registered manager, and these were acted on.

The provider supported people to manage their health and wellbeing to maximise their independence, choice, and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans evidenced people had access to health care professionals. Staff contacted relevant professionals when required and also supported people with access to their GP and hospital appointments.

People and their relatives told us staff supported them when needed to seek support from other professionals.Staff contacted health services and asked other professionals, like social workers andoccupational therapists, for advice when needed. They followed this advice to help people manage their health. Care plans gave clear information for staff to follow about any specific needs, such as moving and handling.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves. Care plans were reviewed and updated to reflect any changes to care and support. Daily notes and records were completed to monitor people’s health and wellbeing. Systems were in place for staff to notify the office of any changes or concerns, so these were followed up immediately.

People and their relatives confirmed reviews took place and they could contact the office and registered manager.People had a regular review of their care needs. This included regular checks with people and their families to check on their wellbeing and discuss any concerns and allow them to respond and make things better.A relative said, “All the staff at this company are very responsive to our needs”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s care plans recorded their agreement to receive care and support and contained information from people about their wishes and choice about their care which was respected.

Records showed us where assessmentsdemonstrateda person was unable to make a specific decision, a capacity assessment had beencompleted,and best interest decisions were made with the involvement of the person, family andappropriate healthor care professionals.