- Homecare service
Bluebird care (Barnsley and Glossop)
Assessment report published 20 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 30 June to 15 July. Bluebird Care (Barnsley and Glossop) is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. At the time of this inspection, there were 21 people receiving a service. However, not everyone who used the service received personal care. CQC only inspects where people receive personal care.This was the first assessment for the service since they registered with CQC in September 2024. Therefore, we included all the quality statements under each of the 5 key questions within this assessment.
People were receiving safe, person-centred care from a staff team who understood their responsibilities and knew people well. Management and staff understood their safeguarding responsibilities and concerns were responded to appropriately. Risks to individuals within their home environments were well assessed and managed.
The provider assessed people’s needs and worked with them to plan care. They monitored people’s health and wellbeing. Staff worked with other professionals to make sure people received the support they needed. The agency provided a range of information to help people understand their care. The provider obtained people’s consent and offered choices.
Staff were kind and supportive. They provided personalised care which met people’s needs and preferences.
There were effective systems for monitoring and improving quality at the service. The provider learnt from complaints, accidents and incidents. The provider listened to people and asked for their feedback.
People's experience of this service
Feedback from people using the service was very positive about the care received. All people spoke highly of the care workers. One person said, “They [care staff] look after me very well and I feel safe in their care. They always come on time and stay the full duration.”
People and relatives spoke positively about the continuity of care and having regular care staff providing the personal care. One person said, “The carers are all regular and I know them all well. They provide respectful, private personal care.” A relative said, “[Name] has various carers within a small team of 3 or 4 which means [relative] has great continuity. This is a sharp contrast to the last service we used which I really appreciate.”
People experienced positive outcomes. People spoke highly of the attitude of the staff and were very happy with the quality of care received.People said staff worked with them to understand and manage risks. Staff were knowledgeable and provided care and support to meet people’s needs which was safe.