Field Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the providers involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The providers always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The staff supported people in a kind and caring manner and responded to people’s needs promptly and respectfully. Staff were observed sitting with people at mealtimes and displaying a genuine interest in how they were feeling. People were able to approach all staff and receive a warm and helpful response, this included management, domestic and maintenance staff. When asked for thoughts on the staff, One person stated “All the carers are nice and they speak to us”

Care plans and observations of staff reflected how people’s privacy and dignity is promoted. One staff member advised that “I feel that carers care for the people they work with. We support each other as well as the residents. People are happy working here.”

The providers treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

We saw evidence to show that people were treated as individuals. Staff knew people well and had a good understanding of their past life history and their current needs. Documentation evidenced trips for people arranged based on previous jobs, current needs and interests. Feedback received from a relative reflected that the person “enjoyed the outings and entertainment” and that they feel “welcomed when visiting the home”

There are a wide range of activities and care records included information about people’s life stories, interests and preferences.

The providers promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Observations carried out at mealtimes evidenced that people were encouraged to remain as independent as possible. They had choice and control over the food served and were assisted only when needed.

Throughout the inspection we observed people being encouraged to express their wishes and preferences around care needs, food and drink and activities. Positive feedback was received from both the people living at the service and their relatives. People felt that staff protected their dignity and gave them respect. One person said, “Staff are respectful in the way they speak to you.” Another person told us, “I feel quite comfortable with staff. They shut the door and we have a bit of banter. They have towels handy to keep you covered.”

The providers listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were observed supporting a person in discomfort in a communal lounge. Staff supported them in a timely manner and ensuring that the person felt comfortable. Empathy and kindness were observed and the conversations that took place were respectful and appropriate.

People were checked on regularly and call bells were answered promptly. One person commented that staff “were very nice and give choices and respond”. They did however add that this “can take a little while”.

The providers cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Members of staff generally felt well supported by the management team when they were visible and had access to supervision meetings and support when needed. Overall staff felt able to raise concerns with line managers and felt that action was taken when needed.

Morning meetings took place where staff meet with a member of the management team daily. This was observed to be well attended and provided an opportunity for discussion. Generally, staff gave positive feedback about their employment. One member of staff told us, “I like working here, it’s a supportive team and I love my job”.