During an assessment under our new approach
Date of assessment: 17 to 18 September 2025. Cayton View Care Home provides accommodation and personal care for up to 66 adults under and over 65, including people living with dementia and physical disabilities. At the time of our inspection there were 23 people using the service. The assessment included 2 on site visits, with other information and evidence reviewed remotely. The assessment was completed to provide a first Care Quality Commission (CQC) rating following first registration of the service with the CQC on 11 October 2024. People received safe care and support tailored to their individual needs with support from a dedicated highly skilled staff team. A good management structure enabled timely escalation and response with actions, to any incidents, accidents, or concerns. Provider governance meant service oversite was robust with evidence supporting clear regulatory compliance to maintain and improve identified standards. Where required people received support to take their medicines safely as prescribed. Where checks identified areas to review, immediate actions were taken to promote best practice. Comprehensive initial assessments of people’s individual needs ensured the service was suitable and staff understood and managed identified risks. Care plans were up to date and provided a clear point of access for staff to use to provide safe person-centred care. People at the service were protected from avoidable harm and kept safe from the risks of abuse. The facilities, environment and equipment were easy to navigate meeting people’s diverse needs and supporting their independence in a safe, warm and homely environment. There were enough suitably trained and recruited staff with the right skills, qualifications and experience. Staff recruitment, induction and training followed a robust policy resulting in a skilled and safe workforce to meet and respond to people’s needs. Recent statutory training in Learning Disability was in progress to ensure all staff employed received training that covered a minimum curriculum of essential associated capabilities. Where people choose to, they were routinely supported with activities of interest to them. A dedicated activities team, with support from care workers engaged people in exercise classes, mindful poetry, singing, film nights, sporting events, and baking, along with trips out which supported past lived experiences. People’s dietary needs were supported with healthy menu options presented in a format suitable for the person. A case study was used to demonstrate the added value the service provided when supporting one person to improve their diets, health and wellbeing. A dedicated staff team with good retention provided consistent care and support to each other and the people they supported. Employee rewards recognised staff achievement and supported progression. Information was available in a variety of formats. This was used by staff to support people to make informed decisions about the care and support they received. Where people did not have the ability to understand or agree to the service, right support was provided with decisions made in people’s best interest. Recorded input ensured decisions were the least restrictive options and regularly reviewed. People were seen to be treated with kindness and compassion, and staff were respectful of their privacy and dignity; routinely supporting their independence. The provider showed and promoted high values in pursuit of an inclusive, sustainable service with clear expectations of service provision adhered to by all involved. Close working relationships with established partners worked in conjunction with electronic record keeping providing prompt care and support where emerging risks were evident. Quality assurance included regular service specific checks and audits which along with evaluation of care records supported peoples input and feedback with resulting actions taken to improve the service experience and outcomes.