The Cedars Christian Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for the service under this provider. This key question has been rated Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People and relatives consistently spoke positively about the caring approach of staff. One relative told us, “The staff are very caring and respectful, nothing is too much trouble for them." Another relative said, “They are very caring and good. They just love [person]." During our site visit, we observed staff interacting with people in a kind, respectful and dignified manner. Staff responded promptly when people required support and engaged positively with people throughout the day.

The provider treated people as individuals and made sure people's care, support and treatment met their needs and preferences.

People and relatives told us staff knew people well and understood what was important to them. One relative told us, "They have got to know [person] well", whilst another said, "The staff have taken interest in [relative]."

Care records contained personalised information about people's backgrounds, interests, routines, preferences and beliefs. We saw examples of people being supported in line with their individual wishes and preferences, including information about hobbies, religious beliefs and things that were important to them. People's bedrooms were personalised to reflect their interests and identities, helping to create a homely environment.

There were systems in place to ensure people were listened to and involved in decisions about their care and support. This helped staff provide care that recognised people as individuals and respected their preferences and life experiences.

The provider promoted people's independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and relatives told us people were able to make choices about their daily lives. One relative said," [Person] can go to their room whenever they want and they can go outside," whilst another told us, “[Person] has freedom of movement in the home." Care records reflected people's preferences, likes and dislikes, and staff supported people to make decisions about how they spent their time.

The provider listened to and understood people’s needs, views and wishes.

People and relatives had the opportunity to express their views through meetings and reviews; one person told us "If you have a problem they would help you sort it out.”

When changes occurred to people’s needs, information was shared with staff through the care records and verbal handovers.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Most staff spoke positively about the leadership team and described the service as a supportive place to work. Staff told us there were systems in place to promote their wellbeing and many felt valued and supported within their roles. However, some staff did not always feel confident raising concerns with management. Feedback from professionals also indicated that periods of staff pressure could impact on the time available to support wider activities, such as participation in ward rounds. The management team demonstrated a commitment to improvement by working proactively with healthcare professionals, making appropriate referrals and maintaining oversight of people's changing needs. Professionals spoke positively about the deputy manager's knowledge, approachability and relationships with people living at the service.