During an assessment under our new approach
Date of Assessment: Remote clinical searches date 07/05/2025 and site visit date 08/05/2025.
This assessment was triggered by a change in registration when a new partnership took over the operation of the existing service.
The Harefield Practice is a GP Practice and delivers General Medical Service (GMS) to 8,982 patients under a contract held with NHS England. The Practice is located within the London Borough of Hillingdon. The National General Practice profile states that the population make up for this location is 79.6% White, 11.4% Asian, 4.0% Mixed, 2.7% Black and other demographic / ethnicity is 2.36%. Information published by the Office for Health Improvement and Disparities shows that the deprivation within the practice population group is in the 7th decile (7 of 10). The lower the decile the more deprived the practice population is relative to others. This practice population area is in the fourth less deprived decile.
There were no breaches currently at this location and what we found is as follows:
Safe: People and staff were kept safe and protected from harm and abuse. The practice recorded significant events and learning shared with the practice staff. Risks were understood and managed by the staff. The Infection Prevention and Control policy was specific to the practice and regular audits were completed. Staff had regular appraisals and received relevant training.
Effective: People were involved in the assessment of their needs. Patients were invited for their health checks reviews. The practice delivered services in line with good practice. The practice worked with relevant stakeholders to achieve best outcomes for the patient population. Information was shared with the patients to ensure they made an informed decision about their health care needs.
Caring: People were treated with kindness and compassion by the clinical staff. The dignity and privacy of patients were respected. Staff felt valued and appreciated. However, some of the patients informed us that the front desk members of staff did not always treat patients with respect and compassion.
Responsive: People received services that were in line with the Equality Act. An interpreting services were made available to patients who needed them. Complaints were handled carefully and timely. However, access to appointments was a concern for some of the patient population and the practice had an action plan to improve the patient experience.
Well-led: The leadership and the management of the practice operated an open-door policy and shared vision of the practice with the staff. The leadership and management had a clear understanding of equality, human rights and safe compassionate care. Members of staff understood their roles and responsibilities and felt supported.