London Road Health Centre

Updated 18 March 2026

We carried out this announced on-site inspection on 20 May 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

London Road Health Centre is part of Community Dental Services CIC a dental group provider. The practice is in Bedford and provides routine and unscheduled NHS dental care and treatment for adults and children. The practice is a foundation training practice. Foundation training practices are selected and approved by the local deanery to provide support and supervision for newly qualified dentists.

The dental service was located on the ground floor of a health centre. There was step-free access to the practice and a car park, including dedicated parking for disabled people.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 8 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses and members of the head office operations and compliance team.

Updated 18 March 2026

On the day of our inspection, we spoke with and received feedback from 9 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included, “The dental team are professional, knowledgeable and took time to explain everything clearly”, “Staff are always very welcoming and make me feel comfortable”, “All procedures are done in a safe and sterile environment”, “Staff are helpful and friendly” and “Reception staff are polite and welcoming from the moment I arrived”.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients said when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.