Annex Abbey House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service since registration in November 2024. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People, their representatives and relevant healthcare professionals were involved in assessments and ongoing reviews of their care and support needs. Information from assessments and reviews was used to design, deliver and adapt the care and support provided to people to ensure this was tailored to their specific individual needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s care plans reflected their choices and preferences for how their care and support was provided. Staff undertook training at regular intervals so that their skills and knowledge remained up to date with current practice and standards. The registered manager kept up to date with current research, best practice and relevant guidance to ensure the service delivered care in line with recognised standards. They regularly reviewed people’s care plans to make sure care and support continued to be delivered in line with their choices and preferences.

People were supported to maintain adequate nutrition and hydration in line with their preferences and assessed needs. A person told us, “The food is very good here. You get three meals a day.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff shared information and updates with each other promptly to ensure people received care and support in a consistent way. A staff member told us, “The staff team is good. We talk together and chat in the monthly meeting. We talk about people and I think we all work together well.”

Staff also worked proactively with healthcare partners to make sure people received appropriate and effective support for all their care needs. A healthcare professional told us, “The care home uses feedback from healthcare professionals at the end of a visit, to improve the quality of care.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future need for care and support.

People were supported to stay healthy and well, in line with their needs and wishes. A relative told us, “In terms of food, we said [family member] does have issues…and needs more vegetables and they went out and bought that for them and they make sure [family member] has the fibre they need.”

Staff helped people access healthcare services when needed. They made sure healthcare services had key information about people to support effective decision making about people’s healthcare needs. Staff monitored people’s general health and wellbeing. Any changes or concerns were promptly reported to the relevant healthcare professionals to ensure people received timely and appropriate support.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care plans set out their stated goals and desired outcomes. Staff supported people to achieve these. A healthcare professional told us, “Staff in the care home will go above and beyond to help residents settle in. This has been observed during one of my visits, how well the resident looks now. They are much more cheerful and is friendly with another resident.” Another professional said, “The service users are well supported to achieve positive outcomes and live a good quality of life.”

Staff maintained records of the care and support provided to people including their observations about their health and wellbeing. The registered manager reviewed these records to check that the care and support provided to people was helping them achieve positive and consistent outcomes. They told us, “Staff have to make daily records on the system, and this allows me to check what staff have done, what reassurances they have given and what support they have done.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to understand their rights around consent before staff provided them with care and support. A staff member told us, “I talk to people to get their consent and if they are willing to receive care. I will respect their choices. I try and encourage people and give them time to relax. It is important to explain to people what you are doing. I always ask people what they want. And I listen and provide this.”

The service was working within the principles of the Mental Capacity Act. Mental capacity assessments were completed with people and others involved in their care. If people could not make decisions and consent to their care, processes were in place to make sure any decisions would be made in their best interests.