Loxley Chase

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Care records were regularly reviewed to ensure they continued to reflect people’s support needs and choices, and people said they were involved in this. One person told us, “We have meetings and discuss all sorts of things. Things get done.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People received effective support with eating and drinking, and any specialist diets required were catered for. People and relatives spoke positively about meals at the service, and what they were encouraged to eat and drink throughout the day.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked in effective partnership with a range of healthcare professionals to monitor and promote people’s health and wellbeing, including making timely referrals where needed.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff were knowledgeable about people’s support needs, and kept these under regular review with healthcare partners to help them lead healthier lives. One person said, “They make my life worth living. I won't get better, but I get the most from what I can do.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care was regularly reviewed to ensure it was effective, and people and relatives told us they had positive outcomes. One relative said, “I can see so much improvement.”

The provider told people about their rights around consent but did not always record their decisions. People’s consent to their care was obtained, though in some cases we saw this had not been fully recorded. The provider and registered manager said immediate action would be taken to address this to update records. People and relatives did not raise concerns that staff acted without people’s permission.