14 January 2013
During a routine inspection
With people's permission, we observed four dental consultations. We also looked at dental records and other records kept by the provider.
People were given appropriate information and support regarding their care. They understood the choices available to them. For example, someone commented that they had been given a lot of information about their root canal treatment. People's privacy was respected. Their views and experiences were taken into account in the way the service was provided.
People experienced care, treatment and support that met their needs. Care and treatment was planned and delivered in line with individual care plans, with attention to people's safety and welfare. There were arrangements in place to deal with medical emergencies. People told us that they had no difficulty getting emergency appointments.
The provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.
People were protected from the risk of infection. They were cared for in a clean environment.
We saw the provider enabled staff to maintain their skills and knowledge.
The provider had effective systems to check and monitor the quality of their service. There were also systems to identify, assess and manage risks to the health, safety and welfare of people using the service and others.