Updated 28 February 2023
We undertook a follow up focused inspection of New Lavender House Dental Surgery on 13 January 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who had remote access to a specialist dental advisor.
We had previously undertaken a comprehensive inspection of New Lavender Dental Surgery on 31 October 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe and well-led care and was in breach of regulation 12, 15 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for New Lavender House Dental Surgery dental practice on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
- Is it safe?
- Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 31 October 2022.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach/es we found at our inspection on 31 October 2022.
Background
New Lavender Dental Surgery is in Cheam in the London borough of Sutton and provides NHS and private dental care and treatment for adults and children.
There is level access to the practice for people who use wheelchairs and those with pushchairs. The practice has a car park, and parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with specific needs.
The dental team includes a principal dentist, 4 associate dentists, 5 dental nurses, 1 dental hygienist, a practice manager and 2 receptionists. The practice has 3 treatment rooms.
During the inspection we spoke with the principal dentist and the receptionist. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
8am to 5pm Monday to Fridays
9.30am to 3pm Saturdays for private treatment