Newday Healthcare Professionals Ltd

Date of assessment: 3 September to 11 September 2026.
Newday Healthcare Professionals Ltd provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 8 people were being supported by the service. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. We also consider any wider social care provided.

This inspection was completed to follow up in respect of the last inspection completed in January 2026, when the service was rated requires improvement and found to be in breach of Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 l relating to safe care and treatment, good governance, and fit and proper persons employed.
At this inspection, we found improvements had been made since January 2026 to address the previous concerns identified. The provider was no longer in breach of these regulations and evidence indicated that the improvements had been sustained over time and were being actively maintained through the service's governance and oversight processes.
Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. There were enough staff to meet people’s needs. Staff received the correct training and supervision to support people safely.

The registered manager had oversight of the service, they had encouraged a culture of learning and development. There were systems in place to monitor and review care and people’s experience at the service.
 

Date of assessment: 29 January to 4 February 2026.

Newday Healthcare Professionals Ltd provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 9 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We carried out a comprehensive assessment. This assessment was announced.

We found a breaches of regulations in relation to safe care and treatment, good governance and safe and effective staffing. Information relating to people’s individual risks were not always recorded, up-to-date or did not provide enough detail as to how risks should be managed and mitigated. Care plans did not contain enough information to ensure staff knew how to deliver appropriate person-centred care. Suitable arrangements were not in place to ensure all staff employed were safely recruited. The registered manager’s governance arrangements did not always provide assurance the service was well led. Quality assurance systems were not robust and had not identified the shortfalls we found during our inspection.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.

We have asked the provider for an action plan in response to the concerns found at this assessment.