Park House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People’s family members commented on the positive relationships people had with the staff and the registered manager. One relative said, “[Staff] are very kind to my [family member] and they love being there.” Relatives confirmed staff were polite in their interactions and acted with kindness and compassion.

Staff were respectful of people’s privacy and dignity. One staff member told us, “I always respect that this is the person’s home. I knock before entering, respect personal space, speak discreetly about sensitive matters, and support people in a dignified way.”

The provider treated people as individuals and made sure people’s care and support met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knew the people they supported. They understood them as individuals and what was important to them. They were able to tailor their approach to meet the needs of the individual. One staff member told us, “We tailor support around what matters to them as individuals.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care and wellbeing.

Staff supported people to develop their skills and become more independent. A relative told us, “[Their family member] absolutely loves getting involved in washing and tidying up. They help them with their everyday skills.” A staff member said, “I encourage people to do as much as they can for themselves and only support where needed.”

People were involved in their care and how they were supported. Each person had their own timetable of activities and were able to choose how they spent their time. A staff member said, “People are fully involved in their support. We listen to their views, include them in reviews, and ensure their choices shape their support.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff knew the people they support well and were able to respond to their needs. They were aware of how people communicated including non-verbal communication and were able to use this to adapt their approach to meet people’s needs. This included understanding how people expressed if they were in pain or discomfort so support could be sought.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff were complimentary about the management team and told us they felt well supported in their roles. They felt able to speak openly with the management team and told us the managers promoted their well-being. One staff member said, “Management are supportive and approachable. They check in with staff regularly and take wellbeing seriously.”