- Homecare service
Park House
Assessment report published 26 January 2026
Contents
Ratings
Our view of the service
Dates of assessment:13 to 19 January 2026.
Park House is a homecare agency. They provide personal care support to people in their own homes. This includes supported living settings. This report specifically looks at the personal care provided to people at the supported living settings. At the time of our assessment 2 people were receiving support with personal care.
A separate report can be found on our website relating to the domiciliary personal care support provided to people in their own homes.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff understood and worked within the principles of the Mental Capacity Act 2005. However, there were inconsistencies in the information provided in people’s care records about their capacity to make decisions. The registered manager assured us this information would be reviewed and included.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences.
People were involved in decisions about their care. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. Staff supported people’s individual needs, including in relation to their religion and cultural. However, in some care records there could be more information about how to support with people’s cultural needs.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Managers provided hands on care and knew the people using their service well. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers regularly reviewed the quality and safety of care delivery through a programme of regular spot checks.
People's experience of this service
Staff knew people well and were kind and compassionate. An individually tailored service was provided that was responsive to people’s needs. People and their relatives were involved in care decisions. People were supported to develop their daily living skills and to build on their independence. Staff supported people to remain healthy and active, providing support with meal planning and preparation where required.
Comments from relatives we spoke with included, “It’s absolutely brilliant. I can’t fault their care one bit…My [family member] is so happy there…They’re happy and they’re living with people they know. It’s like a big happy family there. [The registered manager] is brilliant and she keeps us up to date. I would highly recommend it.” And, “I am very grateful for Reon Care. They do try their best…I have to thank them for their patience and them trying to do everything.”