Park House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People and their relatives were involved in the assessment process, as well as any relevant health and social care professionals. This enabled staff to gather clear information about people’s support needs and how they wished to be supported.

The provider planned and delivered people’s care with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff completed regular training to ensure the support they provided to people was in line with best practice guidance.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The staff team worked well together to provide consistency of care. There were regular staff meetings, handovers and team communication channels to ensure effective sharing of information.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future need for care and support.

Staff provided any support people required with accessing health services. Staff supported people to eat and drink sufficient amounts and provided any support required with meal preparation. A relative said, “[Staff] always make sure [my family member] has enough to eat and drink and ensuring there is a choice of food and drink available to them.”

The provider routinely monitored people’s care to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Staff provided the support and companionship people required to enable them to have more confidence and to feel safe living at home.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff were aware of and worked in line with the principles of the Mental Capacity Act 2005. However, we found some people’s care records about their capacity to make decisions lacked detail. Nevertheless, staff involved people as much as they could in day-to-day decisions and respected their choices.

The registered manager took on board our feedback and assured us they would update their records to ensure clarity of information.