Park House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. A relative told us, “[Staff] treat my [family member] extremely well and are always kind and caring to them.” Staff promoted and respected people’s privacy and dignity. A staff member told us, “People's privacy and dignity are maintained through confidentiality and supporting people in a respectful and person-centred way.”

The provider treated people as individuals and made sure people’s care and support met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knew the people they supported. They understood them as individuals and what was important to them. They were able to tailor their approach to meet the needs of the individual.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care and wellbeing.

People were involved in their care, and their decisions were respected. A relative said, “[My family member] is always involved in decisions about their care.” Staff supported people to be as independent as possible, and this was confirmed by feedback we received from relatives. Staff encouraged and supported people to be as independent as possible with care tailored to their abilities and choices.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were able to provide a flexible service that met people’s individual needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff were complimentary about the management team and told us they felt well supported in their roles. They felt able to speak openly with the management team and told us the managers promoted their well-being. A staff member told us, “The management team are approachable and look after our wellbeing.”