Thornfield Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service since October 2024. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, well being and communication needs with them. Care records showed that people’s needs had been assessed prior to moving into the home. For example, nutrition and hydration needs were assessed. We saw examples of food and fluid charts being used to ensure people had enough to eat and drink at regular intervals. This meant people could be assured that any concerns could be picked up and addressed without delay.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People and their relatives were involved in people’s care planning and reviews. Care records reviewed showed people’s care needs were met by a range of health care professionals for example, speech and language therapist became involved when a risk of choking was identified. This meant people could be assured the staff team had obtained expert advice and guidance to follow to ensure people remained safe.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. We saw several examples of health care professional referrals being made when needs for people changed. This showed that the team worked well with others to improve the outcomes for people. Referrals were done in a timely manner. Feedback from professionals was positive about the home.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The provider made sure that people had choices for example, people were given choices of meals and drinks. People’s dietary requirements were catered for and staff followed care plans regarding any recommendations made from a professional for example, dietician input. Staff promoted healthy lives including supporting people to do some regular exercise.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Each person living in the home had access to health care professionals for example a GP. The GP visited the home regularly as well as the district nurses. Care plans were regularly updated, and outcomes were monitored. Changes to care needs were communicated to the team and recorded in care notes. Staff had access to these changes instantly.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. We observed staff obtaining people’s consent before delivering care and support. We saw records of best interest decision and staff were familiar with the principles of the Mental Capacity Act 2005 (MCA). This meant people’s rights were protected. People could be confident that their wishes and preferences would be followed.