Thornfield Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service since October 2024. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. During our visit we observed staff being kind, patient and caring with people. People and their relatives told us staff were caring. One relative said, "It is going really well, they [staff] are very caring and never patronising.” And a person told us, "It's very nice yes and all the staff are very good."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans outlined people’s likes and preferences. Staff knew people well and understood how to meet their needs. Staff were respectful of people’s background and social histories were recorded in care records.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well being. People were encouraged to maintain their independence as much as possible. Equipment was used to aid mobility for some people. Staff prompted choices for people. For example, people could choose activities, food and how they spent their time.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. During both of our visits we observed staff attending to people when assistance was required. For example, a person was calling for staff to help, they seemed to be uncomfortable, staff immediately went to offer support to them. On another occasion a person was standing up from the lounge chair and moving towards a new place to sit, the staff swiftly moved a chair behind them so there was less risk of a fall. Staff were very observant in the environment, anticipating people’s support needs which demonstrated how well they knew people.

The provider cared about and promoted the well being of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they were much happier now then in the past, they told us things were better and more organised. Staff stated they had enough support and felt the new manager was very approachable and listened to them. For example, the provider had supported the team to become more confident in leading shifts and doing medicine. This was a change from how the home had run in the past. Staff said it felt more organised and less chaos. Staff were able to work flexible shifts to fit in with their lives.