Thornfield Care Home

Updated 3 September 2025

Date of Assessment: 18 to 26 September 2025. The service is a residential care home providing support to older adults some of whom may live with dementia. The home is registered for 52 people at the time of our inspection there were 40 people using the service. The provider had an extensive service improvement plan in place. Some areas of the home required an upgrade, and these were included in the service improvement plan. People told us they felt safe in the home. Staff told us they felt supported and liked the new changes that were being implemented. Staff managed medicines safely. The provider recruited staff safely. There were enough staff on duty to meet people’s needs. People could take part in both community activities and indoor activities. Health care professionals supported effective care planning. Care was delivered in a person-centred way. Governance systems were effective, and the quality of care was audited regularly. Staff received regular training, supervision and appraisals. Risk plans had good guidance for staff to follow. Managers were on hand to offer support daily.

Updated 3 September 2025

People told us they enjoyed living at the home. People said they felt safe and well cared for. People were involved in activities, on the day of our visit, there was a themed party on with a buffet, singer and games. People, relatives and staff enjoyed the party. During our visit people were regularly offered food and drinks. People told us they enjoyed their meals and were involved in menu planning. People told us they had choices about what to eat. Meals looked appetising and nutritious. People told us they liked the food. Comments made by people and relatives such as, "Yes there's always plenty of staff" and "Everything is being met (care needs) and the staff are always on hand here...so much better than the other one" and "He's been to the donkey sanctuary in Sidmouth there are lots of outings.” People experienced good quality care from a team of well-trained staff. Staff understood people’s needs. Staff excelled at meeting people’s immediate needs; this was observed on both visits to the home.