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Reports


Inspection carried out on 15 April 2013

During a routine inspection

We spoke privately with three people who were attending the practice for check ups or treatment. All three people told us that they were happy with all aspects of the service. People commented; "all the staff are friendly and professional. I know they put patients first,� �it is excellent� and �this is my first visit here. The dentist was professional and welcoming.�

People told us that the dentist explained all the procedures and treatments to them and respected their decisions about their treatment and care. Their comments included; �the dentist always tells me what needs to be done, and explains any choices to me.They are an excellent practice� and �my treatment is always discussed with me and I am involved in a dialogue and can always ask if I don�t understand.�

People spoken with said that they always found the practice clean, tidy and hygienic. We found people received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection.

The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed. Staff were provided with relevant training to maintain and update their skills and knowledge.

The provider had an appropriate system in place for gathering, recording and evaluating information about the quality and safety of care the service provides. People who used the service were asked for their views about their care and treatment.