• Dentist
  • Dentist

Archived: Premier Dental Limited - Roundhay Road Dental

313a Roundhay Road, Leeds, West Yorkshire, LS8 4HT (0113) 249 0795

Provided and run by:
Premier Dental Limited

Important: The provider of this service changed. See new profile

All Inspections

29 April 2013

During an inspection in response to concerns

The provider took care to explain people's treatment and they were given sufficient information about their care and treatment options. We spoke with five people who used the service, they said that the staff were pleasant and courteous to them. One person said they were 'Really helpful, very polite.' and 'Nice people.' Another person told us that the provider 'Shows concern for me as a patient' and was 'Always pleasant and courteous.'

We found that the provider had followed recommended guidance for the prevention and control of infections. Clear protocols and procedures had been put in place to reduce the risk of infection. The staff had received training in infection prevention and control and were able to demonstrate cleaning and decontamination procedures.

However, the standard of cleaning in some of the non-clinical areas of the premises was poor. The provider told us that they acknowledged that there had recently been problems with some of the cleaning arrangements but they had dealt with them and a new cleaner was due to start the following week.

24 July 2012

During a routine inspection

We spoke with one person who used the service during our inspection. They said they were very satisfied with the care and treatment they received and were treated well. Other people who used the service were offered the opportunity to speak with us but declined to do so.

We also looked at the compliments book in the practice and surveys recently completed by people who used the service. These showed a high degree of satisfaction with the service. Comments included:

'Really nice dentist explained what I had to have done well.'

'Great practice, really helpful staff.'

'Very well explained, all options put to me.'

'Dentist and nurse put me at ease as I'm quite nervous.'

'Made me feel calm.'

'I was very scared before the treatment but I felt really relaxed and calm.'