All inspections: Dr Jason Old - The Gables Health Centre

All Inspections

We spoke with three people who used the service to find out their opinions of the treatment provided. Because the practice was busy we contacted these people by phone. People we spoke with were complimentary about the treatment provided. They told us the service was efficient and flexible and that staff were friendly, approachable and polite. One person told us they had decided to stay at the practice, despite moving away from the area. This person told us, 'It speaks volumes that we've chosen to stay at the practice, rather than change to a nearer dentist which would be much easier.'

They said the dentist explained things well and that they had been given choices about what treatment to have. One person told us about the extra care the dentist had taken with her because she was nervous about having dental treatment. This person said, 'I used to go to the dental hospital because I was so frightened, but I now come here, Mr Old just puts you at ease.'

People told us they felt comfortable and safe in the practice and that the practice was always kept clean and tidy. One person said, 'It's absolutely clean' and another person told us it was 'spotless.'

People were positive about the staff who worked there. Comments included, 'They know what they're doing' and 'I totally trust him (dentist).'

General comments included, 'It's an all family dentist. You're not a number, they spend time talking with you about everything,' 'It's absolutely fantastic. My whole family go there,' 'I've actually recommended the practice,' 'I wouldn't want to go anywhere else,' 'I've never had any problems getting an appointment' and 'All in all it's above satisfactory.'

Archived: Dr Jason Old - The Gables Health Centre

All Inspections

6 July 2012

During a routine inspection