21 May 2013
During an inspection looking at part of the service
We observed staff whilst they were performing the decontamination process and found they followed the correct procedures. Staff wore the prescribed protective clothing such as: gloves, aprons and eye protection. The provider told us staff had received training regarding best practice standards.
People who used the service told us that staff always wore gloves, aprons and masks when they were treating them. One person told us, "They always wear aprons and gloves; always."
We saw that the provider was undertaking a range of checks and audits regarding the service. Audits included: people's case files to ensure the practice was assessing people's risk of oral cancer, checks on the cleanliness of the practice and audits to ensure record keeping was up to date.
We saw emergency drugs were checked monthly and found all the medicines were in date and fit for use.
We noted that the practice carried out random satisfaction surveys. One person who used the service told us, 'It's always been very good. I've never had a problem.'