• Dentist
  • Dentist

Angel Dental Care - Newcastle

6 Frenton Close, Chapel House, Newcastle Upon Tyne, Tyne and Wear, NE5 1EH (0191) 267 4647

Provided and run by:
Angel Dental Care

All Inspections

20/02/2024

During a routine inspection

We carried out this announced comprehensive inspection on 20 February 2024 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance. However, these were not consistently followed.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Angel Dental Practice is in Newcastle Upon Tyne and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 8 dentists, 8 dental nurses (4 of whom were trainees), 2 dental therapists, 1 practice manager and a receptionist. The practice has 6 treatment rooms.

During the inspection we spoke with 3 dentists, 2 dental nurses and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Wednesday from 9am to 5pm

Thursday from 9am to 7pm

Friday from 9am to 4pm

There were areas where the provider could make improvements. They should:

Improve the practice’s infection control procedures and protocols taking into account the guidelines issued by the Department of Health in the Health Technical Memorandum 01-05: Decontamination in primary care dental practices and having regard to The Health and Social Care Act 2008: ‘Code of Practice about the prevention and control of infections and related guidance’.

5 December 2012

During a routine inspection

People's oral health needs were fully assessed at their first appointment. They were given written information about what their treatment options were and were asked to give their written consent to any treatment agreed.

Patients we spoke with were very complimentary about the practice and about their care and treatment. Typical comments included, 'They tell you exactly what needs doing, and show you diagrams. I've been given a treatment plan and I know what I'm coming back for, next time'; and, "My dentist is very polite and respectful, and very gentle". Patients said they were never rushed into making decisions about their treatment.

Effective systems were in place to make sure the practice was clean, hygienic and free from infection. Staff and patients used appropriate protective equipment during treatment.

Dentists and dental nurses were fully trained and kept their knowledge and skills up to date with well documented continuing professional development.

The practice took any complaints or concerns seriously and responded professionally when a complaint was received. Feedback from complaints and other sources was used to improve practice.