We carried out this announced inspection on 15 December 2025.
We found the practice had not met all regulations.
Recruitment procedures did not always reflect current legislation.
Processes to ensure effective leadership and continuous improvement were not established, including systems to complete all required audits.
Systems and processes to maintain sufficient oversight of completed staff training were not working effectively.
However, staff demonstrated the skills, knowledge and experience to carry out their roles.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Queensgate Dental Practice is part of DentaSmile Limited, a dental group provider. The practice is in The Royal Borough of Kensington and Chelsea in London and provides private dental care and treatment for adults and children.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 13 staff, of which there were 3 dentists, 3 dental nurses, 1 trainee dental nurse,1 dental hygienists, 1 oral surgeon, 1 endodontist, 1 orthodontist and 2 receptionists. We gathered feedback from staff and spoke to a range of staff during our inspection, including a dentist and the 2 reception staff.
The provider was not complying with Regulation 17, Good Governance. Full details of the regulation the provider was not meeting are within the inspection report.
We have asked the provider for an action plan in response to the concerns found at this inspection.
Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “This is a fantastic dental practice, fantastic dentist – friendly, professional, and great at explaining everything clearly. The whole team is really welcoming and makes you feel comfortable. Highly recommend!” and “The best dentist in London - never thought my teeth could look that good.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.