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Inspection Summary


Overall summary & rating

Good

Updated 19 September 2020

Hollybank Rest Home provides care and accommodation for up to 23 older people who are physically frail or may be living with dementia. At the time of our inspection there were 22 people living at the home.

We found the following examples of good practice.

• Visits were by appointment and staggered to minimise visitor numbers. A designated visiting room had been set up, with a purpose built large clear screen, enabling socially distanced visits. An Ipad had been purchased and an account set up for the residents to use. Closed ‘window visits’ had been arranged for a person living with dementia who was used to seeing a relative who lived nearby.

• The registered manager had put up a covid information board at the suggestion of residents, as part of increased communications.

• Where staff had health concerns, or family health concerns, they had been supported to shield. The registered manager arranged the staff rota to enable all staff to attend testing on Thursdays. A new member of staff had self-isolated at home for seven days after leaving their previous employment, and was tested before starting work at Hollybank.

• Contingency planning demonstrated good community links and networking. For example, in an emergency the service could use a local restaurant’s freezers to store food.

Further information is in the detailed findings below.

Inspection areas

Safe

Requires improvement

Updated 19 September 2020

We were assured the service was following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 19 September 2020

Caring

Good

Updated 19 September 2020

Responsive

Good

Updated 19 September 2020

Well-led

Good

Updated 19 September 2020