Ealing Manor Nursing Home

Updated 6 July 2026

We carried out a comprehensive assessment of Ealing Manor Nursing Home between 26 August and 8 September 2026. The assessment was undertaken to follow up on concerns we had received from professionals and other stakeholders.

Ealing Manor Nursing Home is a residential care home providing personal and nursing care for up to 33 people. At the time of our assessment visits, 29 people were living at the service and receiving the regulated activity of accommodation for persons who require nursing or personal care. People had a range of needs, abilities and levels of dependency.

Two inspectors and an Expert by Experience carried out an unannounced visit to the service on 26 August 2026. We carried out further unannounced visits on 28 August and 8 September 2026.

We assessed all 33 quality statements across the 5 key questions. This was the first assessment of the service since it registered as a partnership on 30 September 2024.

Although we found areas of good practice, we also identified areas where improvements were needed. The service is rated requires improvement overall. We found 2 breaches of the legal regulations relating to safe care and treatment and good governance.

People and relatives were generally positive about the caring and committed staff team. The service benefited from a stable and long-serving workforce, and people had established relationships with staff who knew them well.

However, risks associated with the environment had not always been effectively identified, assessed or managed. There were concerns relating to fire safety, infection prevention and control, medicines management, care records and pressure care monitoring. The provider's environmental monitoring had not identified other potential risks, including the appropriate use of window restrictors and the stability of large items of furniture. The provider's systems for governance and oversight had not been sufficiently effective in identifying and addressing these concerns.

The provider responded to concerns raised during the assessment and took action to make some immediate improvements, including work to address fire safety concerns. The provider also developed action plans following external scrutiny. However, some required actions had not been fully completed or embedded into practice at the time of our assessment. Further improvement was needed to ensure risks were consistently identified and managed and to demonstrate that improvements could be sustained.

Updated 6 July 2026

We spoke with 11 people and relatives during our assessment. People generally told us they felt safe living at Ealing Manor Nursing Home and were positive about the care and support they received. People and relatives felt staff understood their needs and knew how to support them safely. Relatives described having confidence in staff and felt people were cared for by staff who knew them well.

We received mixed feedback about staffing levels. Some people and relatives felt staff were sometimes busy and that they had to wait for support. One person told us, "I have to shout," because they did not have access to a call bell. Other people and relatives also described occasions when support was not always available promptly. Our observations supported some of this feedback. We saw occasions when people waited for assistance, including during mealtimes, and found that some people could not easily access their call bells.

People's experiences of independence and meaningful activity varied. One person told us, "Not a lot. Gets a bit boring sometimes," when describing what they did at the service. Some people relied on relatives to support them to go outside. Other people chose to spend time or take part in activities in their rooms and were supported to maintain aspects of their independence.

People and relatives were generally positive about the care and support provided by staff and described managers as approachable and responsive. One person told us, "They look after me well," and a relative described the service as "very homely." Another relative said, "Communication is good."

They told us they saw the manager regularly and were confident concerns would be listened to and acted upon. One person said they would "have a word with the manager and she takes it on board," giving an example of requesting an optician following damage to their relative's glasses. Another person told us, "I can talk to matron if she is in. She is very patient." Relatives also gave examples of requests and concerns resulting in action being taken.