During an assessment under our new approach
Date of Assessment: 25 November to 8 December 2025. This was our first assessment of this service under their new legal entity and included all 5 key questions triggered by our ongoing monitoring of the service. The service provides personal care services for people living in self-contained flats in an extra care housing scheme. Not everyone who lived in the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service provides support including for people living with dementia, physical disability, sensory impairment, mental health conditions, and older and younger adults. At the time of our inspection there were 25 people using the service in receipt of support with their personal care.
At the time of the assessment the service was used by autistic people or people with a learning disability, but the service is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People were supported in accordance with this guidance.
There was a positive learning culture, where the provider was proactive in seeking feedback and implementing learning to make improvements. People and their relatives knew how to give feedback and were confident the provider took it seriously and acted on it. People were protected and kept safe from abuse. Staff were happy to raise any safety concerns and felt they would be dealt with properly. There were enough staff in place. Staff were recruited safely. People were consulted around how they wished their care to be carried out. Staff understood and managed risks related to people’s care. Safe systems were in place to ensure medicines were administered appropriately where required by competent staff. Staff worked with stakeholders involved in people’s care to promote the best outcomes and safe transitions when people moved between services. The provider made sure staff received mandatory training and was exploring further training to upskill staff in relation to specific medical conditions. Staff cared for people with dignity and respect and promoted their independence. People were treated with kindness and compassion and had a good level of consistency in care staff.
Leaders were visible and supportive, helping staff develop in their roles. There was a registered manager in place at the time of the inspection. Staff felt able to give feedback and were treated equally. Effective audits were in place giving oversight of quality. The provider worked with professionals in the local community to deliver the best possible care.
The provider used technology as part of their vision on improvement. This included the use of artificial intelligence and automated risk mitigation. This was overseen by management to monitor for accuracy, privacy and confidentiality.