The Care Quality Commission
  • Dentist
  • Dentist

Purely Orthodontics

101 Church Road, Northolt, Middlesex, UB5 5AH (020) 8836 3700

Provided and run by:
Mr. Surrinder Kumar

All Inspections

18 August 2021

During an inspection looking at part of the service

We carried out this announced inspection on 18 August 2021 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we asked the following questions:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

Purely Orthodontics is in Northolt in the London Borough of Ealing and provides NHS and private orthodontic dental care and treatment for adults and children.

The practice is on the ground floor of the building and has one treatment room and decontamination of dental instruments is carried out within the surgery.

The practice is located close to public transport services and car parking spaces are available near the practice.

The dental team include principal orthodontist, one associate orthodontist, one qualified dental nurse, and one receptionist.

The practice is owned by an individual who is the principal orthodontist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

During the inspection we spoke with the principal orthodontist, associate orthodontist and the dental nurse. We looked at practice policies and procedures and other records about how the how the service is managed.

The practice is open:

Monday 9.00am - 8.00pm

Wednesday 9.00am - 5.30pm

Friday 9.00am - 3.00pm

Tuesday and Thursday – closed.

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • There were systems in place to reduce the risks associated with the transmission of Covid-19
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • Staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider had information governance arrangements.

18 September 2013

During a routine inspection

We spoke with four people who use the service, people said staff were approachable and listened, and they were given the information they needed to make a decision about their treatment. One person said "everything is explained to me, the staff are friendly and polite" another person commented 'The staff are approachable and the surgery is clean".

Information was available at the clinic to support people to make decisions about their care and treatment. Assessment, planning and delivery of care was reflected in the treatment plans. Staff had attended training courses relevant to their work and had their performance and development monitored and appraised by the provider.

On the day of the inspection we found the practice to be clean and saw that a decontamination process was in place for dental instruments. Information was available for staff on safeguarding children and vulnerable adults and how to escalate a concern if necessary. There were systems in place to monitor the quality of the service; these included asking for people for their views and ensuring information was available should a person wish to make a complaint.