- Care home
16 King Street Also known as O2 Care
Report from 25 September 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 24 September to 15 October 2025. King Street is a residential care home providing accommodation and support to people who have a mental health condition and have a learning disability or autism. At the time of the assessment, 2 people were living at King Street. The assessment was carried out due to emerging risk.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.
We found 5 breaches of the legal regulation relating to safeguarding, safe care and treatment, staff training, person centred care and good governance.
Right Support:
Safe recruitment processes were in place. Staff said they had completed training and were supported in their role. Due to the complex care needs of people, additional training would help staff support people in a more personalised, safe way.
People’s prescribed medicines were managed safely. Staff worked collaboratively with other agencies and professionals in meeting the health care needs of people.
Right Care:
People’s records needed further development, clearly reflecting their assessed needs, their involvement and how they wished to be supported in a personalised way. Risk management plans also needed expanding upon, helping to minimise incidents as well as guide staff in a consistent approach. People were subject to lawful restrictions. Arrangements to lessen restrictions needed to be clearly detailed within people’s support plan, along with those involved in the decision and how this was to be supported.
Right Culture:
There have been several changes in management since registering in July 2024. Stable and consistent management was needed to support and develop the service further. Applications to register the manager and remove a condition of registration had been submitted to CQC, as required.
Governance systems and processes needed developing and embedding to clearly evidence effective monitoring to help improve the quality and safety of services provided. Accurate and completed records needed to be maintained to clearly guide and support staff.
People's experience of this service
We spoke with people living at King Street. The home was a small domestic dwelling providing a homely environment.
People had only recently moved into the home. Recent tensions between people had impacted on stability within the home. One person felt less settled, choosing to spend more time away from the home.
People living at King Street had identified a long term wish to live more independently. Information about the support offered at the home included supporting people to build confidence as well as taking part in meaningful activities and building life skills to prepare them for greater independence. However, we saw little evidence of meaningful activities and opportunities being provided.
People were supported by a small group of staff. People said they liked the staff and felt able to speak with them. We observed polite, good humoured interactions between them throughout our visit. One person told us, “Overall the service is really good."