Maisy Care at Home Ltd

Updated 6 May 2026

Date of Assessment: 3rd June 2026. Maisy Care at Home is a care at home service providing personal care for people living with dementia, people with physical disabilities, people over 65 years of age and people under 65 years of age. At the time of the assessment there were 5 people receiving a regulated activity.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found the provider was working in line with this guidance.

The provider ensured people were protected from abuse and avoidable harm. The provider embedded a strong, proactive safety culture that prioritised openness, transparency and continuous learning. Staff consistently demonstrated an understanding of risk management, enabling people to take positive risks while remaining safe.

People were fully involved in decisions about their safety, and care plans contained detailed risk assessments tailored to individual needs. Leaders worked collaboratively with healthcare professionals, staff and families to develop person centred support and emergency protocols. This approach empowered people to maintain independence and control over their lives.

Environmental safety was embedded into everyday practice. Staff were trained to identify hazards and escalate concerns promptly, supported by regular competency checks and scenario-based learning. Proactive referrals ensured homes were adapted to meet changing needs, enabling people to feel safe and respected in their own environment.

Staffing was safe and effective. There were enough qualified, skilled and experienced staff to meet people’s needs, and continuity of care was maintained. Recruitment processes were robust, and training was embedded into practice through competency observations and team meetings.

We identified some shortfalls in governance systems, particularly in relation to auditing and some oversight of concerns.

Updated 6 May 2026

People and their relatives were positive about the quality of the care and support provided. Relatives said they thought people were safe and knew who they could talk to if they had any concerns. Comments included, “The manager is responsive and easily contactable” and “All I hear is laughter from [relative] and carer…I feel straight away relaxed when the carer comes in.”

Relatives said people received good support from knowledgeable staff who treated them as individuals. People told us staff gained consent before providing any support and when planning what people wanted to do.

Relatives told us staff were kind, respectful and patient. Comments from relatives included, “The manager is a nurse and is kind, competent and a good communicator.”

People were supported to participate in a range of activities, depending on their wishes. People told us they felt safe and they trusted staff, and relatives confirmed the provider was highly responsive and inclusive.

Relatives felt the service was well managed. People knew staff and leaders and had developed strong relationships with them. People told us if carers were running late, they would always let them know.