Essence Supported Living limited Also known as Essence House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Care plans were in place for people which set out people’s needs and how to meet them. They covered areas including eating and drinking, health and social and leisure interests. People and relatives were involved in developing their care plans to help ensure they were person-centred. A relative said, “Somebody came and did a care plan with us.” Plans were reviewed every three months to help ensure they continued to reflect people’s needs as they changed over time.

The provider planned and delivered people’s care with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider was able to provide evidence-based care and treatment. Policies were in line with national good practice and care was given in a person-centred way, in line with the person’s wishes, and people were involved in their assessment of need. Support was provided in line with their cultural and diverse needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider worked collaboratively with staff, people who used the service and relatives to help ensure people’s needs were met in a consistent manner. People were involved in developing their care plans. Staff had regular team meetings with the managers where they discussed how best to support people.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The registered manager told us that family took responsibility for the 1 person using the service to access healthcare services. They were aware of how they could make referrals to relevant healthcare professionals if required. People’s healthcare needs were covered in their care plans, although as previously mentioned, the provider had not put in place a risk assessment for a specific healthcare condition until shortly after our inspection.

The provider routinely monitored people’s care to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Support was monitored continuously through daily notes and other records such as medicine administration records. People were able to provide feedback on the support they received to help improve outcomes for them. People said the service had helped them. A relative said, “They [staff] encourage [person] with eating, and they are eating more now.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were able to consent to care as much as possible. Staff told us they asked permission before doing anything. A staff member said, “We ask [person] if they want to go in the shower and they say OK. If they say, ‘I don’t want a shower’, we say OK.” People had signed consent forms to agree to care being provided in line with their assessed needs. Staff had completed training on the Mental Capacity Act 2005.