- Homecare service
Essence Supported Living limited Also known as Essence House
Assessment report published 15 September 2026
Contents
Ratings
Our view of the service
Date of assessment: 5 August 2026.
Essence Supported Living Limited is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection, 1 person was receiving personal care. This is the first time CQC has carried out an inspection of this service since the service registered with CQC in August 2024. As a result of this inspection, the service has been rated Requires Improvement in Safe and Good overall. The provider was in breach of Regulation 19, fit and proper persons employed. This is because the provider did not carry out all required pre-employment checks on staff. We have asked the provider for an action plan in response to the concerns found at this assessment.
Steps had been taken to safeguard people from abuse and risk assessments were in place to help mitigate risks people faced. There were enough staff to support people and staff received regular training and supervision.
People’s needs were assessed and reviewed. Staff, management and people worked together to ensure people’s needs were met. People were able to consent to their care. The provider promoted the wellbeing of its staff. Care and support were person-centred.
People were listened to and involved in planning their care. The provider had various quality assurance and monitoring systems in place to help drive improvements. Staff and people who used the service spoke positively about the leadership team and there was a shared and open culture at the service.
People's experience of this service
People told us they were happy with the service provided. A relative told us, “The service is very good. [Person] is happy with them.”People experienced care that was person-centred, based around their individual needs. Staff who worked with people interacted with them in a way that promoted their privacy, dignity and independence. People were supported by staff who were punctual which meant people got the care they wanted at the time they chose. People received support with personal care, food preparation and taking their medicines in line with their assessed needs.