31 July 2013
During a routine inspection
People's needs were assessed and treatment was planned according to those needs. This included an assessment of people's medical history. One person said, 'I was given a written treatment plan that broke everything down with the costs and the timescales.'
The provider displayed clear information about infection control in the waiting area. Instruments were cleaned according to procedures set out in the Department of Health Guidance on decontamination.
Staff were supported by regular training including basic life support and infection control. Staff also had access to clear policies about key procedures.
The provider ensured that their practice was safe by carrying out a range of audits. They also sought feedback from people about the service with a view to making improvements.