4 March 2014
During an inspection looking at part of the service
When we inspected the service on 02 October 2013 we found that the provider did not have an effective system to regularly assess and monitor the quality of service that people received. During our inspection on 04 March 2014 we saw that the service had updated its leaflet to include details of how people could make comments or complaints about the service.
We noted that there were blank questionnaires on a table in the waiting area. These asked people for their opinions about the service that they had received and for their suggestions as to improvements that could be made. We looked at a selection of the forms that had been completed in the period November 2013 to February 2014. We noted that the majority of the comments made were very positive. One comment read, "Continue as you currently do."