The Care Quality Commission
  • Dentist
  • Dentist

Archived: Richard Beard Limited

20 Hartington Street, Barrow In Furness, Cumbria, LA14 5SL (01229) 820682

Provided and run by:
Richard Beard Limited

Important: The provider of this service changed. See new profile

All Inspections

30 January 2013

During a routine inspection

People we spoke with confirmed that the dentist, hygienists and dental nurses always explained what they were going to do. We saw staff speaking to people in a respectful manner and staff we spoke with understood the requirements for privacy, dignity and confidentiality. People told us that they were "very happy" with the level of information they had received. We found that people were able to express their views and were involved in making decisions about their care and treatment. Recorded in the responses within the practice's ongoing patient satisfaction survey all of the people stated that the dentist explained all treatment options. There was also strong agreement that staff were 'very friendly'. One person wrote; 'A warm and friendly practice. They are efficient and always happy to help.'

The practice had appropriate equipment to support people in the event of an emergency. The practice facilities were clean and well maintained with appropriate floor and surface coverings. We found that staff received appropriate professional development and were able to obtain further qualifications. Staff confirmed they had on-going formal appraisal. We found that the practice had an effective system in place to enable them to regularly assess and monitor the quality of service that patients received.