3 September 2013
During a routine inspection
People who used the practice were very complimentary about the care and treatment they received. One person said: 'It's friendly and welcoming here.' People told us they were given information about their treatment. One person said: 'They are good and welcoming at reception. They are friendly dentists and nurses.' There was medication available for medical emergencies and staff were trained to know what to do if a person became unwell at the practice.
The practice was clean and people we spoke with confirmed that this was their experience too. There were suitable arrangements for the cleaning, sterilising and storing of instruments so that people were not placed at risk of infection. The dental team were qualified and maintained their continuous professional development (CPD) as required by the General Dental Council (GDC) so that they knew how to support people.
The provider had systems of audits in place to enable them to monitor the quality of the service provided. This made sure that people received appropriate care and treatment. People were asked for their views about the practice and these were listened to.