Westfield Rest Home

Updated 30 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Westfield Rest Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced. Inspection activity started on 29 November 2022 and ended on 30 November 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and commissioners who work with the service. We also looked at information we had received and held on our system about the home, this included notifications sent to us by the provider and information passed to us by members of the public. The provider did not complete the required Provider Information Return. This is information providers are required to send us annually with key information about the service, what it does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 4 people who lived at Westfield Rest Home, 4 members of staff and the registered manager. We observed staff interaction with people, also, we reviewed a range of records. These included care records of people, medication records, and 2 staff files in relation to recruitment. We also reviewed a variety of records relating to the management of the service. We had a walk around the premises and looked at infection control measures.

After the inspection

We continued to seek clarification from the registered manager to validate evidence found. We looked at their quality assurance systems the provider had in place.

Updated 30 December 2022

About the service

Westfield Rest Home provides accommodation for up to older people, including people living with dementia. At the time of the inspection 17 people lived at the home.

People’s experience of using this service and what we found

The building was clean and maintained. A recently opened extension to the home was now occupied by people, it has had extensive refurbishment. One person said, “It is lovely now we chose the wallpaper. The staff keep the building clean and tidy.” Staff were seen to wear appropriate personal protective equipment (PPE). There were sufficient staff to meet people’s care needs. Staff were employed following a thorough recruitment process. Safeguarding training was mandatory and with regular updates, staff were aware of the processes to follow to enable people to be safe. Risks were assessed and carefully monitored to ensure individuals safety. People received their medicines safely.

The registered manager had auditing systems to maintain ongoing oversight of the service and make improvements where necessary. Surveys had recently been sent out to people and relatives, early response had all been positive. Quality assurance systems ensured people were able to give their views of the service. The management team acted upon suggestions or ideas that were made by people to improve Westfield Rest Home, to ensure the service continued to develop. One person said, “You can talk to [registered manager] if you see ways to improve things and that is very good.” People were happy with the way the home was managed and staff felt valued and enjoyed working at Westfield Rest Home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 07/01/2020).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.