We carried out a review of the data available to us about Sanctuary Supported Living (Oleander House) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sanctuary Supported Living (Oleander House), you can give feedback on this service.
Oleander House provides personal care to people with a learning disability, physical disability, acquired brain injury or mental health difficulties within a supported living environment. At the time of our inspection the service was providing the regulated activity of personal care to seven people.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People's experience of using this service and what we found
People were protected from harm and abuse as the staff team had been trained to recognise potential signs of abuse and understood what to do.
People had individual assessments of risk associated with their care and support.
People received their medicines safely. Staff members followed the guidelines in place for safely supporting people. The provider had effective systems in place to identify any potential errors with medicines.
The provider followed safe staff recruitment procedures.
Staff members followed effective infection prevention and control measures.
People had information on how to raise concerns and were confident any issues would be addressed correctly.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
People were supported to access additional healthcare services when required.
Where the service was responsible people were supported to maintain a healthy diet by a staff team which knew their individual likes and dislikes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received help and support from a kind and compassionate staff team with whom they had developed positive relationships. People were supported by staff members who were aware of their individual protected characteristics like age, gender, disability and religion.
People were provided with information in a way they could understand. The provider had systems in place to encourage and respond to any complaints or compliments from people or those close to them.
The providers quality monitoring procedures were effective in identifying and driving good care and support.
The provider, and management team, had good links with the local communities within which people lived.
Rating at last inspection
The last rating for this service was 'Good', (published 30 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Oleander House on our website at www.cqc.org.uk
Oleander House provides personal care to people with a learning disability, Physical disability or mental health difficulties within a supported living environment. At the time of our inspection the service was providing the regulated activity of personal care to 11 people.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe. Staff knew how to recognise the signs of potential abuse and how to report it. People were supported by sufficient numbers of staff who had been recruited safely. Risks to people’s health, safety and well-being were identified and managed. Staff understood how care and support should be provided in order to keep people safe. The provider had systems in place to ensure medicines were managed safely.
People were supported by staff that had the skills, knowledge and support to provide effective care. People consented to their care and support and the provider was appropriately applying the principles of the Mental Capacity Act to ensure people’s rights were protected. People were supported to eat and drink sufficient amounts to maintain their health and were provided with choices. People had access to healthcare professionals when required and were supported to maintain good health.
People were supported by staff who were caring and treated people with kindness and respect. People’s individual needs and preferences were understood and met by staff and people were involved as much as possible in making decisions about how their care and support was provided. The service was responsive to people’s specific needs and preferences. Staff supported people in a way that maintained their privacy and dignity and promoted their independence. People were supported to maintain relationships that were important to them.
People knew how to raise a concern or complaint and the provider had a complaints process to effectively manage complaints. We saw complaints were used to make improvements to the service.
The registered manager had effective systems in place to monitor the quality and consistency of the care provided. People and staff were encouraged to give feedback on the service and information from audits, surveys and quality checks was being used to drive improvement. Staff felt supported in their roles and understood their responsibilities. The registered manager was appropriately notifying us of events they are required to do so by law, such as allegations of abuse.