Archived: Lenham Dental Surgery

We visited Lenham dental practice, we spoke with staff and the owner, looked at documentation, records, policies and procedures. We contacted people who used the service by phone following the visit to gain their view of the service.

People told us that before they received any treatment they had discussed this and the options available with the dentist. They had then been asked for their consent and the dentist acted in accordance with their wishes.

One patient said “The dentist always explains the treatment and reasons for it to me at my visit”. Another patient said, “Before they carried out any treatment the dentist asks me if I agree to it, they are very good at explaining everything”.

There were effective systems in place to reduce the risk and spread of infection.

Appropriate checks were undertaken before staff began work.

There were suitable arrangements to ensure people received a quality service and a complaints procedure was in place in case people using the service were not satisfied with the treatment they received.