5 February 2013
During a routine inspection
The practice is led by dental surgeon Dr Mellor alongside one part time dentist, a practice manager, 2 dental nurses, a trainee dental nurse and a dental hygienist.
We spoke with four people who used the service. People said that they were very happy and that they saw the dentist on a regular basis. They confirmed the dentist always explained what they were doing, what they had found during the examination and what the treatment options were. One person told us, 'The Dentist explained what I needed and how much it would cost.' They also said, 'Staff are always polite and helpful.'
We found that people had their privacy and dignity respected.
People who used the service were protected from the risk of abuse.
We found that people were protected from the risk of infection as care was delivered in a clean and hygienic environment, however the practice did not yet meet all the required standards for decontamination of dental instruments.
Systems were in place to ensure maintenance was carried out when required.
People were cared for, or supported by, suitably qualified, skilled and experienced staff.
Systems were in place to assess and monitor the quality of service that people receive.